FAQs

Frequently Asked Questions (FAQs)

1. What sizes are available for your sweaters?

  • We offer sizes ranging from XS to XL to accommodate a wide range of body types. You can find specific size charts on each product page for accurate measurements.

2. How can I track my order?

  • Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your package on our website or through the shipping carrier's website.

3. What is your return policy?

  • We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return unworn and unwashed items within 30 days of delivery for a full refund or exchange. Please refer to our Returns & Exchanges page for more information.

4. Do you offer international shipping?

  • Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please see our Shipping Information page for details.

5. How can I contact customer support?

  • If you have any questions or concerns, our customer support team is here to help. You can reach us via email at support@sweatersense.com or through our Contact Us page.

6. Are your products ethically sourced?

  • Yes, we are committed to ethical sourcing and sustainable practices. We work with suppliers who share our values and prioritize fair labor practices and environmental responsibility.

7. Can I cancel or modify my order after it has been placed?

  • We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. Once your order has been shipped, we are unable to make changes.

8. Do you offer gift wrapping services?

  • Yes, we offer gift wrapping services for a small additional fee. You can select this option at checkout and add a personalized message for the recipient.

9. How do I care for my sweaters?

  • To ensure the longevity of your sweaters, we recommend following the care instructions on the garment's label. In general, most sweaters can be hand washed or machine washed on a gentle cycle with cold water and laid flat to dry.

10. Do you offer discounts for bulk orders or wholesale purchases?

  • We may offer discounts for bulk orders or wholesale purchases. Please contact our sales team for more information.